jchristenbury’s posterous

"Thanks for your tips here -- but we're not really addressing industry problems with this, just creating a marketing tool." Classic. Absolutely classic. Hello, Time Warner! You ARE the industry, therefore you ARE the problem.

We customers don't need silly points and rewards programs to be loyal to you, we just need great service, great products and a little better scheduling than "between eight and noon." You want customers to be loyal? Then be better than the rest at what you are supposed to be doing. And believe me, there is plenty of room for you to do better than the rest. Right now the best marketing positioning consumer cable providers can offer is "Choose us: We'll provide the service we're in business to provide shittily, but at least not as shittily as our competition."

Don't act like your hands are tied and your company is subject to the whim of your "content providers" and your "suppliers." You have clout. You have ears. Use them both wisely and to the benefit of your customers.

You hit it on the head. TWC doesn't get it. Reason I left them. @jefftwc didn't know what to do when he got real input. All he wanted to do was give away the iPod. I don't think they hire a single person who can do more than read the script they are given.

I looked up @jeffTWC's comment in the Bull Shit to English dictionary, and it is interpreted to say: "We are not interested in making our customers happy, however we want your advice on how to sell you more things and make more money. We also think you're idiots and will help us figure this out in exchange for the chance to win an ipod."

I'm sorry if you didn't understand their native language. I didn't write the bull shit to english dictionary, I just use it. I suggest you buy a copy.

Seriously, they are almost as bad as trying to talk to the city of Durham about your water bill. : (

Time Warner Cable goes beyond just bad, the arrogance is astounding. We need new legislation, broadband is too important to our future to leave it to the whims of corporations bent only on bleeding the consumer.

Follow @twcSUCKS on twitter at http://twitter.com/twcsucks

You think y'all have it bad:

TWCable is at the front of our farm. They have cable laid along our 1000 ft of road frontage. However, they also want $2000 to bring the line down our driveway! I said I have a General Contractor who can lay the line for a 1/4th of that cost and get it to the hookup spot.

RESPONSE: We won't allow that.

So now I am forced to use Wild Blue (a satellite provider) who has bandwidth limitations (that we violate every time I or one of my children, watches a video) and shuts my service down for a month.
No kidding.

They all suck and until the Atty. General does something to rein in these bad boys, it's not gonna change.

We only get the 11$ a month cable, would be nice to choose what channels we get. Saw you mention that good point, and he never replied.

Absolutely hilarious, and completely unsurprising. I too went to @jefftwc 's Twitter profile to see what else he's been writing, and noticed that in 2 of his last 20 tweets, he suggests people call the customer service line. I don't see what value this guy has at all, besides marketing their services.

He could take a serious lesson from @wachovia. Last week I had an issue with them, contacted @wachovia, and within an hour that person connected with a customer service agent who then called ME, not me calling them. They had a brief summary of my issue already, and it was resolved in one phone call, with one caring human being.

That is customer service, not relaying a CUSTOMER along to use another communication tool to (phone) to solve the issue. Using Twitter to say call someone is soon to be the same as a representative on the phone saying "email this person". And the companies that figure out that Twitter is a communication tool that adds transparency and connectedness to their brand will succeed. Yet unfortunately for us that have no clear view of the southern sky at our house, TWC is our only option. #BS

"...but you already ARE a marketing tool. Why do you need to create more?

well I dunno about a marketing tool, but he's definitely some kind of tool...

Hey Time Warner, I have an idea. Cut out the stupid Dale Jr. commercials about power boost and build it into every customer's internet service. You don't need to advertise if you give awesome high speed internet service. Twice in the past 24 hours my internet service blipped in the middle of uploading large files to my video hosting site. Not that large. 300mb and it takes 2 friggin hours? That's ridiculous! The last incident this morning was at 95% upload and it blipped and dropped my upload. It's times like this that makes me consider your competition.

The problem is I don't want to leave your service. I just want good service.

I got so fed up that I switched to Clearwire with a monthly deal. Its not perfect, but the price is reasonable and I can leave anytime. TWC won't learn until there near-monopoly goes away. Vote with your feet people!

I got so fed up that I switched to Clearwire with a monthly deal. Its not perfect, but the price is reasonable and I can leave anytime. TWC won't learn until there near-monopoly goes away. Vote with your feet people!